Work
A transparent view of active consultancy work, shaped by user needs, service quality, and delivery constraints.
Engagements
Public Sector
Engagement objective: improve a cyber resilience self-assessment service.
Improving a cyber resilience self-assessment service (in progress)
Timeline: December 2025 - Present
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Health / Public Sector
I provided design leadership on the NIHR Common Research Platform (CRP), defining the end-to-end design strategy to unify Be Part of Research (BPOR) and Join Dementia Research (JDR) under a single, modular service — laying the foundation for a future national research registry.
Design leadership for a large-scale digital transformation unifying two national research services
Timeline: May – November 2025
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Health / Public Sector
I provided design leadership on the NHSBSA Healthy Start Discovery, directing a cross-disciplinary UCD team to translate research insights into prioritised, actionable recommendations — bridging design, operations, and live service delivery.
Design leadership to improve a government financial support service for pregnant women and young families
Timeline: 2024–2025
View engagement detailsHealth / Public Sector
I led a Discovery as Design Lead for NHSBSA's Directly Chargeable Cost Recovery service, directing a multidisciplinary team to define the problem space, develop the service proposition, and establish a clear roadmap into Alpha.
Design leadership to define the problem space and service proposition for NHS cost recovery services
Timeline: Discovery phase
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